Empire Buick GMC of Long Island City

Our Reviews

Md S|2024 Buick Envista

Confirmed Service Customer

10/27/2025

Employees at the service station are polite and courteous. They ferformed their jobs very much professionally.

CORONA, NY

Tameka C|2026 GMC Acadia

Confirmed Sales Customer

11/18/2025

When to do trade in cause I heard they offering more walk out out with bran new car 🚘 great customer service overall great experience

JAMAICA, NY

Cesar P|2022 GMC Terrain

Confirmed Service Customer

12/8/2025

very satisfactory visit, everything was fine.

ELMHURST, NY

Sherif E|2025 GMC Yukon XL 1500

Confirmed Service Customer

1/9/2026

They make me wait for 6 hours only for change oil and install door handle This is not first time Every time they make me wait for minimum 3 to 4 hours just for changing oil I always be there early before 7:30 AM and I always be the first car in line I really don’t like to go there anymore definitely I will change them

JERSEY CITY, NJ

Maryanna V|2025 Buick Encore GX

Confirmed Service Customer

1/19/2026

Service was quick & efficient.

WHITESTONE, NY

Bernie S|1997 Buick Riviera

Confirmed Service Customer

1/19/2026

Helpful staff, comfortable large waiting area, convenient location.

NEW YORK, NY

Larry D|2016 GMC Yukon XL

Confirmed Service Customer

1/19/2026

freindly and very professional.

BROOKLYN, NY

Deliairis A|2024 Buick Envista

Confirmed Service Customer

1/29/2026

Very nice workers, fast service and clean location

ASTORIA, NY

Lawrence A|2026 GMC Acadia

Confirmed Sales Customer

2/2/2026

Mr James Jpierre was amazing sales guy. He explain everything in details which was great. Really appreciate it. Thank u Mr Jpierre.

BROOKLYN, NY

Gerard G|2025 Buick Envision

Confirmed Service Customer

2/9/2026

Everyone was helpful

EAST MARION, NY

Carol R|2015 Buick Verano

Confirmed Service Customer

2/9/2026

I went to have scheduled maintenance performed on my car. The waiting area was very comfortable and had many areas to wait for the return of your car. It was a long process due to the amount of people there, but it was not as horrible as I thought it would be. Refreshments were provided while I waited and that was a definite plus.

BROOKLYN, NY

Bob R|2024 GMC Acadia

Confirmed Service Customer

11/10/2025

Treated very well

BK, NY

Alexandra C|2026 Buick Encore GX

Confirmed Sales Customer

12/4/2025

Great! Coming back again!

FOREST HILLS, NY

Juan R|2025 GMC Acadia

Confirmed Service Customer

1/21/2026

I actually dropped my car for service on 1/12/26 not on 1/20/26

BRONX, NY

Leonardo M|2012 GMC Terrain

Confirmed Service Customer

1/21/2026

Dhamar is great! Informative and goes above and beyond to ensure her customers are well informed and get the best value

QUEENS, NY

Marina H|2014 Buick LaCrosse

Confirmed Service Customer

2/22/2026

Well when I got there for my 9 AM appointment, I found out everyone was at a meeting. Needless to say I was quite upset. When I was finally greeted by Edwin H. Chauca and I expressed how upset I was he immediately took great care of me. Everything wen smoothly after that. I have been coming to your service since I bought the car in 2014. I am very satisfied with your work. But I just had to express how upset I was when i got ther.

ASTORIA, NY

Yuri B|2024 GMC Terrain

Confirmed Service Customer

11/14/2025

Edwin was great and communicated step by step what was being done. I greatly appreciate the friendly and professional service.

NEW YORK, NY

Hector C|2026 GMC Yukon

Confirmed Service Customer

1/31/2026

Took care of me right away. Awesome staff

NEW YORK CITY, NY

Ricardo A|2020 GMC Acadia

Confirmed Service Customer

5/1/2026

I had an amazing experience, I was helped by Edwin Chauco, who kept me posted at all times with my vehicle. He was very attentive and explained everything regarding my vehicle.

BROOKLYN, NY

Elizabeth M|2021 Chevrolet Suburban

Confirmed Service Customer

5/21/2026

Good morning i was happy about the oil change, and how fast the service was but I was not happy when it was time to check out and pay the bill. I received an email that the oil change would be $81.66 and it was not granted or accepted i also showed it on my phone before paying. And still wasn't accepted..The bill came to $144.20

BAYSIDE, NY

Eloy O|2015 Buick Enclave

Confirmed Service Customer

12/12/2025

Recall airbag was replaced and I was in and out in no time

NEW YORK, NY

John M|2011 Buick LACROSSE

Confirmed Service Customer

1/8/2026

Knowledge

JACKSON HEIGHTS, NY

Joseph F C|2026 Buick Envista

Confirmed Sales Customer

1/29/2026

Edina and Anthony were a great help in purchasing my Envista. I would recommend them highly!

FRANKLIN SQUARE, NY

Veronica G|2026 GMC Acadia

Confirmed Sales Customer

1/29/2026

It was easy and fast they made everything simple for me to pick up my new truck

BROOKLYN, NY

Claudine D|2026 Buick Enclave

Confirmed Sales Customer

2/4/2026

Everyone at the dealership when over and beyond to help us with our selection of our new car… Thank you Charles Gaines, James Jean Pierre, and Anthony Hunter

NORTH BELLMORE, NY

Adrian C|2024 Buick Encore GX

Confirmed Service Customer

3/2/2026

The service was top tier! The people there are very friendly and helpful.

NEW YORK, NY

Ralph W|2026 Buick Encore GX

Confirmed Service Customer

4/17/2026

I was happy with the service and I want to thank you toDhamar Rodriguez

OZONE PARK, NY

Juan L|2021 GMC Terrain

Confirmed Service Customer

6/1/2026

It was as usual a nice & fast experience... the woman who took care of me really knows her stuff! VERY HAPPY

BRONX, NY

Bernie S|1997 Buick Riviera

Confirmed Service Customer

6/30/2026

Convenient location, professional service, and easy to schedule. Very nice waiting lounge area as well with a coffee machine.

NEW YORK, NY

Cesar P|2022 GMC Terrain

Confirmed Service Customer

11/3/2025

couldn't be better, thanks

ELMHURST, NY

Michael K|2026 Buick Encore GX

Confirmed Sales Customer

12/24/2025

Edina was great to work with… Thanks!

ASTORIA, NY

Peter M|2017 GMC Yukon XL

Confirmed Service Customer

2/13/2026

Edwin, my service rep, was very professional and knowledgeable. Edwin kept me updated and explained everything in detail and was just a really nice guy.

NEW YORK, NY

Aphrodite H|2026 Buick Enclave

Confirmed Sales Customer

2/25/2026

everyone involved was pleasant and accommodating. would recommend them 100 times over.

NEW HYDE PARK, NY

Angel M|2021 GMC Terrain

Confirmed Service Customer

6/10/2026

Overall, the service was good. The person who attended was very professional very nice. Really cool service. I must admit I was a little disappointed though. I had a special coupon where a tire rotation as well as the oil change was included in the price. The young lady said that special offer/deal was on Saturdays only. I couldn't bring the car on Saturdays, because I was working that day. I wish could tell why this deal is Saturdays only. Overall, good visit.

EAST ELMHURST, NY

Rodrigo D|2025 Buick Envision

Confirmed Service Customer

6/12/2026

Not good at all! My car was in your shop for a week 1/2 with water damage! Took you guys 8 days To check my car! Without a loaner car! Got my car back smelling like wet laundry! So definitely a Bad experience!

WHITESTONE, NY

Barbara L|2025 GMC Yukon

Confirmed Sales Customer

10/28/2025

Outstanding

MELVILLE, NY

Carol C|2019 Buick LaCrosse

Confirmed Service Customer

11/9/2025

The service rep was very nice and helpful. This was the first time Daniel helped me. I was happy with him. I am not happy with the surcharge when using a credit card. It has been on long enough.

MASPETH, NY

Nicole K|2026 GMC Terrain

Confirmed Sales Customer

12/4/2025

Exelent dealership You can trust them.

MANHASSET, NY

Farid J|2024 GMC HUMMER EV SUV

Confirmed Service Customer

1/14/2026

I felt like I had a smooth experience with the service department. Especially, with the service advisor Dhamar, I appreciated the follow up in concerns to the servicing of the my vehicle.

ASTORIA, NY

Robert P|2020 Buick Encore

Confirmed Service Customer

1/16/2026

Professional, courteous service.

BROAD CHANNEL, NY

Katherine R|2018 GMC Yukon

Confirmed Service Customer

2/1/2026

My service adviser was extremely polite and knowledgeable, my issue was resolve in a timely manner. I have been a customer of these service center for about 10 years and I am very satisfied with their service.

RIDGEWOOD, NY

Adrian C|2024 Buick Encore GX

Confirmed Service Customer

2/18/2026

The service was reasonably fast, but be sure to check your instrument panel. The service department tends to forget to do things. Also again I am forced to wait for a piece that they didn't have. This is the second time they did this. Good thing I had coupons. The dealership is so expensive! Other than the, the experience was good.

NEW YORK, NY

Martha C|2026 Buick Envista

Confirmed Sales Customer

2/20/2026

It was s great experience. Everyone was nice and they also worked with us.

BRONX, NY

Adnan A|2022 GMC Yukon XL

Confirmed Service Customer

5/30/2026

N/A

STATEN ISLAND, NY

Philip R|2026 Buick Envista

Confirmed Sales Customer

1/8/2026

Awesome staff and quick turnaround and answers to questions

BROOKLYN, NY

Juan L|2021 GMC Terrain

Confirmed Service Customer

1/14/2026

Very professional, the woman who took care of me really knew her stuff ,

BRONX, NY

David S|2020 GMC Acadia

Confirmed Service Customer

2/2/2026

Donna, service advisor was great. She kept me posted on my Vehicle on the status of my vehicle, compared to other dealerships. For instance, Rockville Center doesn’t seem to have the massive technicians that you guys have. Thank you for making my car run better which other dealerships didn’t I put another effort in to find out the problem?

NEW YORK CITY, NY

Kunga G|2026 GMC Yukon XL 1500

Confirmed Sales Customer

2/22/2026

It was grt experience with Andrew and Esmil.,!

JERSEY CITY, NJ

Angel M|2021 GMC Terrain

Confirmed Service Customer

4/29/2026

Hi there, the service was first rate, really nice. Great staff! Would highly recommend this place. Thank you.

EAST ELMHURST, NY

Fadel H|2023 Buick Envision

Confirmed Service Customer

11/5/2025

It was too long. I know there were a recall but no one told me that until the end.

JAMIACA, NY

Jeffrey C|2025 Buick Envista

Confirmed Sales Customer

11/22/2025

Not coming back, you switch and baited last minute as advised.

ASTORIA, NY

Ira A|2025 GMC Terrain

Confirmed Service Customer

12/22/2025

Appointment was on time and service went quick.

NEW YORK, NY