Our Reviews

The service they did to my car was the one I requested and it was perfect

The intake clerk was not very helpful when it came to my vehicle or my warranty’s. She was only helpful in telling me where I can get lunch from.

I all ways bring my car to Empire! Great service and very clean building 😎

I have been using your service since I bought my 2014 Buick LaCrosse. I am very satisfied. I have know Marlon since 2014. Now I know Donna.

Was given the runaround the whole time while trying to purchase the vehicle… Management repeatedly told me they Management repeatedly assured me that they were contacting me, but I never received any phone calls. I was also informed that the car I saw online was available, but in fact, it had been sold less than 12 hours after my inquiry. This was not a very professional experience at all.

Kathy is the best. She is always very courteous and considerate of my time.

Efficient service. Thanks

A lot of drivers don’t know how important is to have their car maintained following the mileage. That is the critical point, maintenance, maintenance and not just run, run. .the car dealer is the right choice to keep up with the vehicle maintenance. Empire Buick GMC service dept. I like it.and I’m in good hands with miss Rodriguez. .

Pretty seamless experience. In and out

Everyone was so nice & respectful. The process was smooth and nice ! 10/10 recommend

Very friendly and prompt service.

A fantastic experience and absolutely loving my new GMC Yukon AT 4

Person that took care of us was so polite

Great professional service, highly recommend ...

Excellent experience. Quick,polite, and no waiting long time. Thank you!!!!!!

Treatment was very professional and courteous. I'll be back

The appointment was scheduled mainly for the recall. But it was not done due to the dealership not having a specific oil to use for it.

Excellent service I get from Katie

Everything went well . Excellent

great communication. quick service. pleasant environment.

I gave four stars because of the person who worked on the car did the job great is did a great job, if not they would’ve gotten no stars, Besides that im very disappointed with the price I was charged for front breaks, pads, rotors and rears plus labor. WAY WAY OVER PRICE! On top of that as a long time customer not even a courtesy discount or discounts were offer to me whatsoever. I think this will be my last time taking my vehicle for service here after many reviews that I have provided and countless times I’ve been here for service. I learned my lesson.

No complementary car wash I was told only Cadillac Buick gets voucher for car I own a Honda and they always wash car after touching

The team was great Jeff helped me ever step of the way . Michael and Nicholas helped me understand every detail which was great thank you GMC team .

The waiting was fast and the service was good,people were very friendly like always. Thank you very much.

A comfortable and clean place, along with a bathroom and bottled water were made available to me while my car was being serviced.

No complaints

Service detail was explained. Waiting area comfortable. Work done on time.

Good

My time at the Empire Buick was too long. I arrived at 11:00 a.m. and left at 3:30 p.m. I only had an oil change and a tire rotation. Much too long.

Went in for service on a Saturday and was taken care of in an excellent manner by the representative. The wait time was acceptable, everyone was helpful and friendly. The environment was very clean.

Friendly staff, clean service department. However, what is the purpose of making an appointment if the dealership/ service department NEVER honors it. This is a first come, first serve business giving the delusion of an appointment. Had an 8am appointment(was told I'll be in and out for my inspection), there were about 10 cars in front of me. The service department opened at 8am. Were we all given an 8am appointment? I waited nearly an hour before my car was even taken. Then waited another hour/ hour and a half for the inspection.

Everything was fine!

I am always treated fairly and respectfully by Kathy Questel, who guides me through the complexities of car repair. She has a very upbeat personality and soothes out any hard news about repairs. Kathy is a keeper. The repair on my Terrain was replacement of the brake pads and rotors. Small stones were embedded in the pads and were scraping the rotors. The service concierge, Marlin Mangroo, who was teriffic, gave me alternatives for repair or replacement and the PROS and CONS of each choice. Everything was transparent and he answered all of my questions candidly. I chose to replace all the pads and rotors. The brakes were slightly mushy so I returned the next day to have the brake lines bled, without any fuss. They made them feel just like the old ones, ready to stop on a dime. He was so concerned about my driving that he offered suggestions for a replacement when I decide to sell and sent a car for me to preview the new 2026 Terrains and Buicks. The new showroom is amazing but that is another review in itself. Just be prepared to be wowed! It is like visiting a car showroom on Rodeo Drive in California. Just AMAZING! That's what I like about your service dealership. You go beyond the basics and treat customers like family, guiding them (not necessarily to the most expensive repair) to choose a "fix" that fits their budget, safety requirements, and driver riding style. I am also impressed with the waiting lounge, it is ultra clean and modern and offers free water, coffee, and lots of outlets and wifi to do your business work while you wait. I'm not a fan of driving down Queens Blvd. to get to the shop with all of its potholes and crazy drivers, but once I turn into the repair shop, I feel relaxed and that I am in good hands with experts who make a difference.

At this time I need only oil change it was quite and the person on charged was so kindly.

Great service the staff very welcoming and kind.

Wow, it's been close to 13 years, that I have been a client at your establishment. In those years, I have NEVER experienced a problem whatsoever. I have always been treated as a very valuable customer and never as a quick monetary opportunity. Even with the sky rocket prices at every corner in life, your prices have always been very fair and competitive.

Amazing service.

Kathy Questell did an excellent job in arranging for an air bag recall from Buick. She requested the replacement and it was completed in less than an hour.

Excellent as always

Cathy did an amazing job managing the 75K maintenance of my Buick Regal TourX. Kuddos to her and the team!

I was treated like royalty! Edina music the salesperson was excellent! She got us the car we wanted she is very professional and an expert in her job the transition was smooth ! Edina explained step by step how our trade in was going to be! Edina music is has excellent costumer service skills. She made us feel comfortable and very welcome! I never had such a wonderful car dealer experience and we’ve been with gmc for over 20 years! Edina music is the best you’ll get ! She explained all the car features to us she’s a top notch salesperson! Let’s give Edina 5 stars for her hard work and dedication! We love you 😍 Edina keep up the good work! You are the best!!!!

Very professional staff

Absolutely outstanding experience at Empire Buick GMC Cadillac of Long Island City. From order to delivery of my 2026 Yukon XL, Mr. Alexander Asimakopoulos communicated clearly, set realistic expectations, and hit every milestone. Paperwork was smooth, timing was much faster than expected, and the vehicle was delivered exactly as spec’d. This is how car buying should feel—professional, responsive, and trustworthy.

Wonderful service..

Representative was professional and courteous

Since I entered, everyone a #10 . Very satisfied.

The dealership was clean very nice and attentive employees

Fix was well-executed at an affordable price. Friendly staff as well and nice facility.

Sales person was amazing. We enjoyed the experience

It was a long wait,but the job got done. For a tire monitor system sensor I felt was too costly...

I am very pleased with the dealership service

I’m a girl with a very busy life so dropping my car off at a service place comes with a lot of trust they aren’t taking advantage of someone who has no idea about cars. The staff was so kind and also very patient in scheduling drop off and pick up that met my needs. Cars running great and looks great on the inside too.

I was greeted as soon as I arrived. The agent was very professional polite everything that was explained to me as well as the cost. Everything was fine. The agent was fantastic.

Employees at the service station are polite and courteous. They ferformed their jobs very much professionally.

couldn't be better, thanks

Treated very well

Edwin was great and communicated step by step what was being done. I greatly appreciate the friendly and professional service.

Wait was longer than expected.

I'm happy to report that my visits keep getting better! The upgrades are paying off, and I'm excited to see what's next!

Very pleasant

Awesome

Outstanding

It was too long. I know there were a recall but no one told me that until the end.

The service rep was very nice and helpful. This was the first time Daniel helped me. I was happy with him. I am not happy with the surcharge when using a credit card. It has been on long enough.

Not coming back, you switch and baited last minute as advised.

Great! Coming back again!

very satisfactory visit, everything was fine.

Recall airbag was replaced and I was in and out in no time

Edina was great to work with… Thanks!

Knowledge

They make me wait for 6 hours only for change oil and install door handle This is not first time Every time they make me wait for minimum 3 to 4 hours just for changing oil I always be there early before 7:30 AM and I always be the first car in line I really don’t like to go there anymore definitely I will change them

When to do trade in cause I heard they offering more walk out out with bran new car 🚘 great customer service overall great experience

Exelent dealership You can trust them.

Appointment was on time and service went quick.

Awesome staff and quick turnaround and answers to questions